FAQ
Welcome to the Suafox FAQ page — find quick answers to our most common customer questions below.
If you can’t find what you’re looking for, feel free to contact us at support@suafox.shop — we’re always happy to help.
🧢 Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, choose your favorite cap or streetwear item, select your size, and click “Add to Cart.” Once you’re ready, go to checkout to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Diners Club, and Apple Pay. All payments are processed securely through trusted gateways.
Q: Will I receive an order confirmation?
A: Yes! You’ll receive a confirmation email immediately after your purchase with all order details.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Absolutely. Shipping is always free for all orders within the United States — no minimum required.
Q: How long does shipping take?
A: Orders are processed within 1–2 business days, and delivery takes 2–5 business days, depending on your location.
Q: Do you ship internationally?
A: At the moment, we only ship within the United States.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number by email. You can use that link to track your package anytime.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer free returns for 30 days after delivery — no restocking fees and no final sale items.
All items must be in unused condition and include original packaging.
Q: How do I start a return or exchange?
A: Just email us at support@suafox.shop with your order number. We’ll send you a prepaid return label and guide you through the process.
Q: How long does it take to get my refund?
A: Refunds are processed within 14 business days after we receive your return. It may take an additional 3–5 days for your bank to post the refund.
💬 Customer Support
Q: How can I contact your team?
A: You can reach us through our contact form or directly at:
📧 support@suafox.shop
📞 +1 (251) 205-1506
We’re available Monday to Friday, 9:00 AM – 6:00 PM (CST).
Q: How quickly do you respond?
A: We do our best to reply to all messages within 24 hours on business days.
🎁 Other Questions
Q: Are your caps unisex?
A: Yes! Most of our caps and streetwear items are designed for both men and women, offering a comfortable fit for everyone.
Q: Do you offer discounts or promotions?
A: Occasionally, yes. Subscribe to our newsletter or follow us on social media to stay updated on our latest deals and product drops.
Q: Can I change or cancel my order after placing it?
A: Yes, but please contact us within 12 hours of placing your order. After that, we may have already processed and shipped your item.
Still need help?
Reach out anytime — we’re real people, and we’re here to make your Suafox experience smooth and satisfying.